Help & Information

FAQs

Frequently Asked Questions

You sell the furniture in set, Can I buy only part, instead of the whole set?

Mostly Yes. Most items can be purchased separately. Just email or call us with the SKU #, we will quote you a individual piece price with shipping.

Are all the furniture available or in stock? How long time will it take you to deliver it to me if I purchase now?

Yes. All the furniture is available and normally it will take us about 1 to 2 weeks to deliver your furniture to your home and we will update you by phone or email of the status of your order in 2 days of your order.
Upholstery items may take 3- 4 weeks to make and take another week to be delivered to your home, though in many cases they are delivered a lot quicker.
Due to seasonal, demand or other unexpected reasons, occasionally some items may be out of stock temporarily. We will update you the status of the order and offer you other options or cancellation of your order if you really can not wait that long.

Do you offer warranty to the furniture you sell?

Yes. All items sold carry manufacturers warranty which varies and are stated in detail with the product. We choose only the quality products and manufacturers we have confidence to sell!

Are all of the furniture made of solid wood or genuine leather?

Yes and No. We describe the material of the furniture in detail for each style. Solid wood and genuine leather are major materials building furniture, but plywood, vinyl and fiber board are also used in various extent in some items.

Can I see and touch the furniture before I make the purchase?

Mostly NOT. Due to the number of style, color and size, we can not display all of them for physical touching and feeling of the material. We agree this is your little sacrifice in exchange of the low price. We just want to assure you that we are an veteran in furniture business and we choose only the best quality product in the price level to sell. We have full confidence on the products we sell.

Can I choose a different color or size not mentioned in furnituretent.com? Do you custom make furniture?

No. We do not custom make furniture. We are authorized dealers for the furniture manufacturers which are mostly volume makers and they do not custom make furniture either. We have listed all the colors and size available in furntiuretent.com already.

Will the furniture delivered have the exact color as shown on FurnitureTent.com?

Yes but not exact. Actually same color may be shown as different slightly in different computer monitors. Furniture also seems darker in under lighted room and lighter in well lighted room or under sunlight. Therefore, you may expect very slight difference of color as shown on the web site or on your monitor or in your specifically lighted home.

What tools do I need to assemble the furniture?

All necessary tools are normally included in the furniture hardware. All the furniture also provide a assemble instructions in the package. Powered tool will make your assemble job easier and faster.

Can I disassemble the furniture if I want to move the furniture to a new location? Yes and No.

You can disassemble some furniture, like most bed rails and headboard, dresser mirror, dining table legs, entertainment center top bridges, etc. which are assembled with removable screws when you move the furniture. Other furniture, like computer desk, book shelf, are assembled permanently with glue and non-screws. You normally can not disassemble these kind of furniture and reassemble them again.

General Information

Privacy and Policy

• Privacy

  FurnitureTent.com is firmly committed to customer privacy. Like many sites, we use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.

  When you choose to place an order with us, we will need some specific information like your full name, shipping address, billing address, billing information, and e-mail address. This Collected information is used for the benefit of Furnituretent.com to send information to customers about orders, about our company, to send promotional material from some of our partners and in some cases may be shared with our partners. This information is also used for billing and to contact you when necessary.

• Send Us Your Suggestions

Terms and Conditions

• Order Acceptance

  The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. FurnitureTent.com reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and FurnitureTent.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

  WARRANTIES AND DISCLAIMERS

  Company intends for the information and data contained in the Site to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided "AS IS." Company EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THE THIS SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

  Limitation of Liability

  IN NO EVENT SHALL FurnitureTent.com OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF FurnitureTent.com HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

Order Information

Warranties

• New Product Warranty

  * All of our products carry a New Product Warranty that promises an item is new and in original condition upon arrival. This warranty covers against defects unrelated to shipping/handling damage. We can provide replacements or parts if a defect is reported within 7 days after receiving the item.

  * If you are missing parts in your order, please let us know within 30 days of the ship-out date, and we will provide replacement parts for you, free of charge.

  * While FurnitureTent.com works to fulfill the New Product Warranty for our customers, the actual warranty is offered by the manufacturers of our items. FurnitureTent.com acts as a mediator in the process of warrantee fulfillment, and cannot be held liable for the actual fulfillment of the warranties.

  * Please note that new parts do not carry a new warranty, they are considered extensions of the original item warranty and are subject to the same time constraints regarding notification and fulfillment.

  * Due to processing, warranty fulfillment may take many weeks to complete.

• Order Confirmation

  After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. The subject line will say "Order Confirmation from FurntiureTent.com" and will contain your order number. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

  If you do not receive your order confirmation after 24 hours, please contact our Customer Service. Be sure to include your email address and details of the order. We will send a new confirmation or provide you an explanation for the failure to receive such.

• Sale Tax

  One of the best things about buying through FurnitureTent.com is that we do not have to charge sales tax, with one notable exception: orders shipping to California will be subject to a sales tax of 10.25%.

• How Do I Cancel My Order?

  Once the order is placed with FurnitureTent, our process is to submit an order directly to the manufacturer on your behalf. This typically occurs within a 24-hour period after an order is placed by the customer. Once this step has been completed FurnitureTent, and thus the customer, become financially obligated to purchase the ordered merchandise from the manufacturer. For this reason, we don't accept order cancellations once the 24-hour window has passed. At the time an order is placed the customer receives a notification via e-mail describing all order details. It is the customer? responsibility to verify that the information in this e-mail receipt is correct. We give you 24 hours to review your e-mail confirmation and reply with any discrepancies or changes at no charge. If the customer does not notify us of any changes within the 24-hour window FurnitureTent.com will proceed with ordering the merchandise from the manufacturer. Any cancellation of the order after this point will need to follow the Cancellation Policy as described below. Any exception to this Cancellation Policy will be solely at the discretion of FurnitureTent management. In the event that FurnitureTent management agrees to proceed with the cancellation of an order, the customer may be responsible for a cancellation or restocking fee of up to 30% of the purchase price as well as any shipping and handling fees that may apply. In order for a cancellation to be addressed, the customer must submit the request in writing via e-mail to service@furnituretent.com. Please note that only written requests for cancellation will be processed by FurnitureTent

• Using Promotional Codes

  You may Sign In your account to get our promotion code and shop with discount.

Shipping Information

• How Will My Order Ship

  We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment

• When Will My Order Arrive?

  Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse.Each lead time varies based on many different factors.Sometimes the stock items that can be shipped within 2-3 days, Others items require a longer time (e.g. 1-2 weeks). For Small Parcel shipments, delivery usually takes between 1 and 6 business days (except for USPS which ships in 1-10 business days) after your order is picked up from the warehouse. For Truck Freight shipments, delivery usually takes between 7 and 15 days from when your order ships. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal

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Returns and Damage

• Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
• Most IMPORTANT:
• * All returns must have the original packaging. All items must be unassembled and re-packaged in the way it was received. All returns must be notified to our customer service within seven (7) days of receipt (verified by the tracking number given).This will allow us to better process your returns, refunds, and/or damage claim requests. Failure to follow the above guidelines will cause a delay and lead up to the denial of return / damage claim requests. No exceptions will be made, and thank you for your cooperation.
• * All returned items must be in original packaging, unassembled, undamaged, and in resalable condition. All hardware and parts must be included. Returned items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount.
• * If a refund is requested, the refund amount will be the original total less shipping charge, 20% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defects. Refunds will be credited in 1 to 2 weeks from the date of arrival for the returned item.
• * If an exchange is requested, the original item price less 20% restocking fee is credited toward the new order, and FurnitureTent.com will cover for new shipping charges on the exchange item. Deductions from the credit total will be accounted for any damages resulting from return shipping or unreported defects.
• * No returns are accepted after the 30 Day Return Policy period.

Color / Appearance / Price / Dimension Discrepancies

• FurnitureTent strives to provide the highest quality images and descriptions for our products. Although our Customer Service staff is highly trained in communicating proper color, dimension, and descriptive information regarding our products, their information may not always match the product perfectly.

  * We are not responsible for image color/appearance variations due to monitor settings or slight measurement discrepancies. If precise colors, dimensions, or patterns are critical to your order, please contact us so that we may assist you in answering any questions you may have prior to ordering.

  * We provide multiple ways of communication for our customers to contact us, but occasionally a mistake may be stated by our customer service team FurnitureTent is not responsible for the expressed opinions of our staff regarding item descriptions, pricing, policy errors, or other correspondence errors. Our live chat and phone service is for informational purposes only. For documentation of an agreement with FurnitureTent , please ask for a written statement either by email or fax.

  * Disclaimer: FurnitureTent strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, FurnitureTent shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from FurnitureTent are provided as resources to customers looking for additional information and/or professional opinion. FurnitureTent does not assume responsibility for the claims and/or representations made on these or any other websites.